Booking Terms and Conditions
Terms and Conditions – effective for lessons from September 2021
Lessons can be booked via our online booking system hosted by EC Pro. You can access this system in several ways:
Via our website www.wellingtonriding.co.uk and select the Riding School menu. The link is there for registration onto the system. It is also available via http://wellington.ecpro.co.uk/login
Via the EC Pro app which can be downloaded to your mobile device.
In person at Wellington Riding reception daily between 9.00am & 5.00pm or by phone 0118 932 6308 or by email ridinginfo@wellington.co.uk.
If you have any issues with your registration or booking please do not hesitate to contact our reception team.
Lessons prices are shown on our website. Bookings for both group and private lessons are subject to the following booking conditions:
Payments & Refunds
Payment must be made in full at time of booking for all lessons. Refunds are not given
Bookings for all lessons close 18 hours prior to the lesson starting.
Once booked, if you are unable to make a lesson and wish to reschedule, they may be transferred to an alternative date provided that 72 hours notice is given via the online system. Any cancelled lesson that is eligible for a transfer will have the associated value credited to your online user account. This credit is then available to rebook as lessons.
If appropriate notice is not given, cancellation will occur without transfer and no credit on account or refund will be issued.
The credit given is valid for 6 months from issue.
We stopped issuing tokens from 1st September 2021, replacing them with credit that can be used at the checkout against any future lesson bookings. Any active tokens will continue to be redeemable for lessons until they are all used or deemed out of date, 6 months after issue.
If any rider ceases to ride at Wellington Riding, any lessons purchased but not booked in will be held for a period of 6 months after which time they will be deemed invalid. Lessons may be transferred to another rider within this time if the lesson holder or parent/guardian gives notice in writing.
Riders on their own horse receive a 20% discount on group and private tuition.
All courses and holidays (junior and adult) are non-refundable but can be transferred, at the discrection of the Wellington Riding team.
Private Clients
Regular 45 minute private clients can make a request for a templated slot. ‘Templated’ lessons must be booked via the online booking system at least 6 days in advance or the slot will become available to other clients and an alternative slot cannot be guaranteed. If you are unable to make a ‘templated’ slot for any reason please let the office know so they may make the slot available to others.
Lesson Changes & Timetable Alterations
Wellington Riding reserves the right to make changes to lessons or coaches if necessary, including cancellations at short notice. In every circumstance we will endeavour to notify clients of such changes.
If customers are over 25 minutes late to any lesson, their lesson may not be able to continue due to late arrival. This is at the discretion of the coach and manager on duty.
Social Media Policy
Our Social Media Policy can be viewed here.